Politique de remboursement

Pupcleanco – Return & Refund Policy

At Pupcleanco, we want every product you receive to be a great fit for you and your pet. If something isn’t right with your order, we’re here to help — simply, fairly, and with care.

✅ Eligibility for a Refund

You may request a return or refund within 14 calendar days of receiving your order if:

  • You notify us within this timeframe
  • The item is unused and in its original packaging
  • The item arrived damaged, defective, or incorrect

🚫 Non-Refundable Items

We cannot accept returns for:

  • Items that have been used, opened, damaged, or altered after delivery
  • Items returned without original packaging where packaging is required
  • Custom or made-to-order items
  • Final sale, clearance, or heavily discounted items
  • Items marked as non-returnable at checkout

📝 How to Request a Return

To start a return, please contact our support team and provide:

  • Your order number
  • A brief explanation of the issue
  • Clear photos of the item and packaging, if applicable

Once reviewed, we’ll guide you through the next steps.

🔄 Return & Refund Process

1) Review & Approval

Our team will assess your request and may ask for additional details if needed.

2) Return Instructions

If approved, we will provide:

  • Return shipping instructions
  • The return address

📦 Return shipping costs are the customer’s responsibility unless the item was damaged, defective, or incorrect.

3) Refund Issuance

Once the returned item is received and approved:

  • Your refund will be issued to the original payment method

⏳ Please allow 5–7 business days for the refund to appear, depending on your payment provider.

📌 Important Notes

  • All returns must be pre-approved and sent back in original condition and packaging
  • Shipping fees are non-refundable unless the item was incorrect or damaged
  • Returns showing signs of use, mishandling, missing packaging, or damage after delivery may be declined
  • Excessive or suspicious return activity may result in review or refusal

💬 Need Help?

We’re here to support you every step of the way.
👉 Visit our Contact Us page with any questions, and our team will help keep your Pupcleanco experience smooth and worry-free.