Conditions d’utilisation

Pupcleanco – Terms & Conditions

Welcome to Pupcleanco — where quality, comfort, and smart design come together to make life better for your pets.
By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully to understand your rights and responsibilities as a Pupcleanco customer.

1. Definitions

Consumer: An individual purchasing products for personal, non-commercial use.
Distance Contract: A transaction completed online through our website.
Durable Medium: A format that allows information to be stored unchanged (such as email).

2. Applicability

These Terms apply to all purchases made through the Pupcleanco website.

By placing an order, you confirm your acceptance of these Terms.

In case of ambiguity, the interpretation most favorable to the consumer will apply.

3. Company Information

Business Name:  ECMX STARS LIMITED
Registered Address: RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK
HONG KONG
Registration: 79422637

4. Our Offer

At Pupcleanco, we are committed to:

  • Providing high-quality pet accessories including collars, leashes, toys, grooming essentials, and more
  • Ensuring accurate product descriptions and clear images
  • Offering transparent pricing, including shipping costs displayed at checkout
  • Keeping stock availability updated

5. Order Process

  • Orders are confirmed once full payment is received
  • A confirmation email will be sent after checkout
  • Payments are securely processed via trusted third-party providers
  • Pupcleanco reserves the right to cancel orders due to suspected fraud, pricing errors, or stock issues

6. Right of Withdrawal

Eligible items may be returned within 14 days of delivery.

Products must be unused, in original packaging, and in resalable condition.

7. Returns & Refunds

  • Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect
  • Items must be returned in original condition
  • Approved refunds will be issued to the original payment method

8. Pricing

  • All prices are listed in USD
  • Pupcleanco reserves the right to correct pricing errors at any time
  • International customers are responsible for customs duties or import fees

9. Product Quality & Warranty

Each Pupcleanco product is quality-checked before dispatch.

Product images aim to reflect actual items as accurately as possible, but slight variations may occur due to lighting, screen settings, or product updates.

Any issues must be reported within 14 days of delivery.

Warranty does not cover:

  • Misuse or improper handling
  • Normal wear and tear
  • Damage caused by pets or external factors

10. Shipping & Delivery

  • Orders are shipped to the address provided at checkout
  • Delivery may take up to 30 days, depending on location
  • Customers will be notified of delays if applicable
  • If delivery fails, a replacement or refund may be offered

11. Payments

  • Full payment is required at checkout
  • We accept major credit/debit cards, PayPal, and secure payment methods
  • For payment issues, contact our support team

12. Complaints & Customer Support

  • Issues must be reported within 7 days of delivery
  • Our team aims to respond within 14 business days
  • Valid complaints may be resolved via replacement, refund, or exchange

13. Dispute Resolution

Pupcleanco aims to resolve all disputes fairly and transparently. If unresolved, matters may be referred to an independent mediator where applicable.

14. Force Majeure

Pupcleanco is not liable for delays caused by events beyond our control, including natural disasters, courier issues, or supply chain disruptions.

15. Changes to Terms

Pupcleanco reserves the right to update these Terms & Conditions at any time. The latest version will always be available on our website and will take effect immediately upon posting.